Friday, 14 December 2018
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Acceptable User Policy - (AUP)

SPAM and Unsolicited Commercial Email (UCE):
We take a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM from our servers and over our network. This means that customers may not use or permit others such as employees or contractors to use our managed hosting servers and / or network to send bulk email, spam and UCE. Violations of this policy carry severe penalties, including termination of service.

Notification of Violation:
Violation of the SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, we will initiate an immediate investigation (within 24 hours of notification). During the investigation, we will immediately restrict customer access to the web hosting account and network to prevent further violations. If a customer is found to be in violation of our SPAM policy, we may, at our sole discretion, restrict, suspend or terminate the customer's account. Furthermore, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense.

Hosting Servers, System and Network Security
Customers are prohibited from violating or attempting to violate the security of the data center, Hosting Server Environment and Network. Violations of the Data Center, Server system or network security may result in civil or criminal liability. We will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting customers who are involved in such violations. These violations include, without limitation:

  • Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
  • Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
  • Taking any action in order to obtain services to which such User is not entitled.
  • Uploading and execution of malicious scripts (php, javascript or otherwise) to your website directory which include but are not limited to: Bulk Email Programs, Shell Access Scripts, Brute Force Login Scripts, Packet Sniffers and Email Extractors.
  • Addition of IP addresses that have not been specifically assigned to your server.

We reserve the right, to drop any server account and / or email accounts involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network due to unsecured scripts that you, your employee or contractor has written and uploaded to your hosting account, or if denial of service attacks are originating from your website hosting account. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.

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